Cancellation Policy We understand that certain circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we request at least 24 hours notice. Clients who do not honor their appointments will be required to pay a $25 deposit for their services and maintain a current debit/credit card on their client record.
Children Please note that a salon environment can be a dangerous (and boring) place for little ones. It is not recommended to bring children into the salon unless they have their own appointment or another adult (not being serviced) to look after them to prevent accidents. Rose and Crown Salon is NOT childproofed. There are chemicals, breakables, outlets, sharp and hot tools, cleaning chemicals, etc. sitting out or easily reachable to little hands. Also keep in mind that the final result of your hair will reflect my level of distraction when there is a little one underfoot.
Cell Phones & Electronics In a day and age of technology, we can't go far without using some sort of electronic device to enhance our lives. Although welcomed, it is requested that you keep your ringer on silent/vibrate and the volume down (or use earbuds) while watching videos, listening to music, etc. We do try to provide a relaxing atmosphere for all, which is hard to accomplish when there is unnecessary background noise. We also ask that all calls (unless an emergency) are postponed until you are no longer sitting in the salon chair. Again, we value your time and would hope the same courtesy would be provided to us and our time together. We do provide electronic magazines for your enjoyment!
Payment We accept cash and all major credit cards. Payment is due, in full, at time of service. No exceptions! We've all had forgetful moments, but habitual incidents of non-payment due to forgetfulness will require pre-payment moving forward when booking your services.
Running Late If you happen to be running behind please contact us as soon as possible. We'll do our best to accommodate you, however, appointments running 15 minutes or more behind may not be able to receive all services scheduled, may be asked to reschedule and/or be subject to a cancellation fee. If this is a recurring issue, a late fee may be added to your appointment cost.